Frequently Asked Questions
Health Test Express works with certified lab partners around the country to make the at-home testing process as simple as possible. We offer panels that cover men’s and women’s health from STI testing to thyroid function. Don’t let high copays or taking time off work can stand in the way of getting the answers you need, when you need them.
Your kit can take up to 2 business days to ship. Once your testing kit has shipped, it will arrive within 1-3 shipping days. Once the kit arrives, open it and inside there are step-by-step instructions for how to gather the samples needed for the testing you selected. We've made it even easier with step-by-step instructions and videos.
After you’ve finished up your quick sample collection, place your sample kit back in the box, apply the shipping label and send off to our certified lab partner. We cover the shipping and handling.
Your kit can take up to 2 business days to ship. Once your testing kit has shipped, it will arrive within 1-3 shipping days.
Once the lab has received your your complete lab testing sample kit, your results will take usually 3-5 business days or less. Keep in mind it could take 1-3 days to reach the lab once you mail it. You will receive an email notifying you that your results are ready and view them in your account.
When your results are ready, you will receive an email notifying you that your results are ready to viewed in your account. On your personalized results document, you will see a detailed lab report of your test results. For wellness, this will include your results and an indication of whether or not they were in normal ranges, or for STD whether or not diseases were detected. Additionally, you will receive care sheets with helpful information related to your tests.
In order to provide you the highest quality experience, you can only order tests for yourself. Unfortunately, we cannot accept orders placed for another person.
The dried blood spot is a quick and easy testing process that requires small drops of blood from your finger using a lancet that is provided in the kit. Be sure to drink plenty of water in the hours before collecting your blood spot sample. Fasting for 10-12 hours without any food or drink, except water, is required if testing for lipids and other heart health markers including LDL, HDL, Total cholesterol, Hba1c, Triglycerides and hs-CRP.
We've made it even easier with step-by-step instructions and videos.
We know you’ll be anxiously awaiting your kit arrival! Once your kit arrives at your home, you should complete it as soon as possible. After collecting your specimen samples (see instructions), the kit should be mailed back to the lab within 48 hours to ensure it’s in good shape when it arrives. No worries on the the timing it takes to ship to the lab, they will remain stable for up to 2 weeks on average. All kits expire 6 months after ordering, so don’t wait too long!
We respect your privacy, which is why all charges will appear as “HT Express” if you pay directly by credit card, or as "PAYPAL *HT EXPRESS" if you pay using PayPal.
We accept all major credit and debit cards, including Visa®, MasterCard®, Discover® and American Express®. We also accept Paypal, prepaid Visa® and American Express® gift cards, as well as HSA and FSA (Health Savings and Flexible Savings) account cards that are Visa®, MasterCard®, Discover® or American Express®.
Charges will appear on your statement as “HT Express” if you pay directly by credit card, or as "PAYPAL *HT EXPRESS" if you pay using PayPal.
Currently, we are only able to accept insurance for STD Standard Test Panel and STD Test Panel with HPV. While we work with most insurance providers, we are unable to accept Medicare, Medicaid and Tricare. If any amount of your testing is not covered by your insurance provider, a bill will be mailed to your home or preferred address from the lab for the remaining balance.
Insurance coverage varies depending upon your plan. If you have any questions about your insurance coverage, we recommend contacting your insurance provider directly. You can find the number for your insurance provider on the back of your insurance card.
We accept all major credit and debit cards for your convenience, including HSAs and FSAs.
All of our laboratory partners are CLIA-certified. Together we are able to bring lab testing directly to your door.
Our convenient at-home test kits are currently available to ship to all states except Arkansas, Delaware, New Jersey, New York, North Carolina, Puerto Rico, South Carolina and Rhode Island. Don’t see your location? We are working quickly to make sure our testing kits are available nationwide.
At this time, we do not ship internationally, including Canada or Mexico.
You can get in touch with Health Test Express in a couple of ways:
You can also call our Customer Care Team Monday thru Friday 6am to 9pm CST, Saturday 7am to 9pm CST and Sunday 9am to 9pm CST at (888) 901-0906.
You can email us at email@example.com for a response within 1 business day. Please refrain from including any detailed health information as this is not a secure manner of communication. If you need further assistance, please call our Customer Care Team to address your specific needs.
All kits must be returned to the lab within 6 months of the date ordered.
You must be 18 years of age or older in order to test through Health Test Express, but some tests may have stricter age requirements based on medical recommendations and guidance.
After you receive your results, you will receive information about scheduling a consultation with our physicians. If your test results are normal, but you have further questions about care, you should share your report with your primary care physician or local health department.
Please see more information about our cancellation policy in our Service Agreement.
Kits are shipped in a generic lab mailer envelope. Our STD kits are contained in an unmarked box with no branding on the outside. For added privacy, our wellness kits are branded with the Health Test Express logo and contact information, but are not printed with what your test is for. Your kit will simply say Health Test Express and the lab name on the outside. Your invoice and lab requisition form, however, will contain the actual test name(s).
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